Terms of Service
These Terms of Service (“Terms”) apply to all orders placed through titanorelabs.com, operated by Titanoré Labs (“we”, “us”), based in the Netherlands. By placing an order you agree to these Terms. Nothing in these Terms limits your statutory rights as a consumer.
1. Products & Information
We sell titanium cookware and kitchen tools. We take care to describe our products accurately, including materials and heat tolerances. Minor variations in appearance — including the hand-hammered surface pattern and the natural patina titanium develops with use — are inherent to the product and not defects.
2. Orders & Acceptance
An order is placed when you complete checkout and constitutes an offer to purchase. We may decline or cancel orders in cases of suspected fraud, pricing errors or stock issues; in that case you are refunded in full. You receive an order confirmation by email.
3. Prices & Payment
Prices are shown in your local currency at checkout (EUR, USD or GBP depending on your region). Prices for EU and UK customers include applicable VAT; for US customers, any applicable taxes are shown at checkout. Payment is processed securely by our payment providers; we never store your card details. Obvious pricing errors do not bind us.
4. Shipping
Shipping costs and delivery estimates are shown at checkout and described in our Shipping Policy.
5. Returns & Withdrawal
Pans purchased through our webshop include a voluntary 30-day home cooking trial. Normal home cooking and ordinary use marks are allowed; damage from misuse, accidents or alterations and professional or commercial use fall outside the trial. Notify us within 30 days of delivery, counting from the day after receipt, and send the products back within 14 days of your notice. Return shipping is paid by the customer, except for faulty or incorrect deliveries, our errors, or where the law or terms promised at purchase require otherwise. Conditions, refunds and returns for other products are explained in our Returns & Refunds Policy. This voluntary trial is additional to, and does not limit, applicable statutory withdrawal and guarantee rights, including the EU and UK statutory 14-day withdrawal right.
6.
Titanoré Labs pans carry a against manufacturing defects, in addition to your statutory warranty rights. Details in the Returns & Refunds Policy.
7. Proper Use
Our products are intended for normal domestic and professional kitchen use. Follow the included care instructions. We are not liable for damage caused by misuse.
8. Liability
To the extent permitted by law, our liability is limited to the purchase price of the products concerned. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for your statutory consumer rights.
9. Intellectual Property
All content on this website (text, images, video, branding) is our property or used with permission and may not be reproduced without consent.
10. Governing Law
These Terms are governed by Dutch law. If you are a consumer, you also enjoy the protection of the mandatory consumer laws of your country of residence. Disputes may be submitted to the competent court or, for EU consumers, via the EU ODR platform.
11. Contact
Questions about these Terms? Reach us via the contact page.
